Hon Alison Xamon to the minister representing the Minister for Corrective Services:
I refer to the Department of Justice Annual Report 2018–19, Customer Feedback, and I ask, of the 4,344 complaints lodged:
(a) what was the nature of these complaints;
(b) how many of these complaints are ongoing;
(c) were any complaints closed and then subsequently re-opened; and
(d) if yes to (c), how many;
(e) how many of the total number of complaints were resolved, to the satisfaction of the complainant?
Hon Stephen Dawson replied:
(a) Complaints are categorised into 21 categories which contain 116 sub categories. The highest ranking categories (total number and percentage) include:
Sentence Management – 706 matters – 16.3%
Communication – 431 matters – 9.9%
Gratuities and Private Cash – 405 matters – 9.3%
Visits – 380 matters – 8.7%
Constructive Activity – 296 matters – 6.8%
Property – 310 matters – 7.1%
Offender Incidents and Charges – 240 matters – 5.5%
Facilities – 239 matters – 5.5%
(b) One (as at 23 March 2020).
(c) The Department’s complaints management system is not configured to report on this.
(d) Not applicable.
(e) The Department’s complaints management system is not configured to report on this.