Older Australians

CONSUMER PROTECTION — RETIREMENT VILLAGE INQUIRIES AND COMPLAINTS

1682. Hon Alison Xamon to the minister representing the Minister for Mines and Petroleum; Commerce and Industrial Relations; Electoral Affairs; Asian Engagement:

I refer to inquiries and/or complaints made to the Department of Consumer Protection in relation to retirement villages, and I ask:

(a)  how many inquiries were received by the department during the 2017–2018 financial year;

(b)  how is the information contained in an inquiry recorded;

Retirement Villages Act failing to protect seniors

Greens spokesperson for Seniors and Ageing Hon Alison Xamon MLC has today called for urgent and long overdue reform to the Retirement Villages Act, to ensure better protections for Western Australian seniors.

Speaking in Parliament, Ms Xamon said too many seniors had been subject to unfair practices including complicated contracts; mismanagement; discrepancies between the rights of village owners and residents; excessive fees, and inadequate or lengthy complaints resolution processes.   

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