Consumer Protection

Retirement Villages

The Retirement Villages Act 1992 is out-dated and failing to protect older Australians living in retirement communities.

Too many seniors have been subjected to unfair practices including complicated contracts; mismanagement; discrepancies between the rights of village owners and residents; excessive fees and inadequate or lengthy complaint resolution processes. There is often little or no recourse.


1483. Hon Alison Xamon to the minister representing the Minister for Commerce and Industrial Relations:

I refer to the Minister’s commitment made in August 2017 that Consumer Protection would undertake a proactive investigation of retirement village contracts, and I ask:

(a)  has the investigation been completed;

(b)  if yes to (a), will the Minister please table the findings;

(c)  if no to (a), when is the investigation due to be finalised;


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