415. Hon ALISON XAMON to the parliamentary secretary representing the Minister for Mental Health:

I refer to the 24-hour helpline initiative referred to in the “Full Government Response to the Western Australian Methamphetamine Taskforce Report”.

(1)  How will this helpline differ from the current alcohol and drug service helpline?

(2)  What is meant by a one-stop shop in this context?

(3)  Who will deliver the helpline?

(4)  Is it intended that the 24-hour helpline one-stop shop will cover both mental health and alcohol and other drug concerns?

(5)  What consultation has been undertaken on the one-stop shop?


I thank the honourable member for some notice of the question.

(1)  The 24-hour helpline will aim to cover mental health and alcohol and other drug issues and to provide immediate phone support and referral to appropriate services and treatment.

(2)  The scope of the one-stop shop is in development at this time. Making help easier to find with the development of a one-stop shop to better support individuals and families was one of the six immediate actions to the Methamphetamine Action Plan Taskforce report. The Mental Health Commission has commenced planning for the development of a one-stop shop 24-hour support service anticipated to provide a phone service for information on available treatment support, advice and counselling and referral for mental health and alcohol and other drug issues; support and expert advice for individuals, families, clinicians and service providers; and a user-friendly service directory and self-help resources.

(3)  The configuration and service delivery are to be determined.

(4)  Yes.

(5)  None as yet. A co-design and consultation process is anticipated as part of the one-stop shop development.


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