2515. Hon Alison Xamon to the minister representing the Minister for Mines and Petroleum; Industrial Relations:
I refer to the Victorian Ombudsman’s 2016 report Investigation into the management of complex workers compensation claims and WorkSafe oversight, which highlighted some disgraceful behaviour by insurance companies towards injured workers, and I ask:
(a) who is responsible for overall oversight, including monitoring and/or auditing, of the practices of service providers in the Western Australian workers’ compensation and injury management scheme; and
(b) for each of the last 10 financial years, how many complaints to WorkCover have been made by service provider type (namely – insurer, self-insurer, registered agent or workplace rehabilitation provider)?
Hon Alannah MacTiernan replied:
(a) WorkCover Western Australia Authority.
(b)
|
Number of Claims |
Insurers |
Self-insurers |
Registered Agents |
Workplace Rehabilitation Provider |
|
|
2018/19 |
27,644 |
13 | 0 | 0 | 0 |
|
2017/18 |
28,320 |
5 | 1 | 2 | 0 |
|
2016/17 |
29,612 |
4 | 0 | 2 | 0 |
|
2015/16 |
32,338 |
7 | 2 | 2 | 7 |
|
2014/15 |
33,994 |
11 | 0 | 7 | 2 |
|
2013/14 |
36,878 |
4 | 0 | 1 | 1 |
|
2012/13 |
38,638 |
17 | 1 | 6 | 7 |
|
2011/12 |
39,968 |
11 | 1 | 6 | 4 |
|
2010/11 |
38,915 |
11 | 2 | 1 | 4 |
|
2009/10 |
37,702 |
17 | 8 | 4 | 8 |